Troubleshooting
Problem
When you encounter an issue with the native code of Intelligent Management, please collect the information below. Gathering this information before calling IBM support provides the needed material for IBM to understand the problem and save time analyzing the data.
The issue often manifests in a crash with a signature that begins with
com/ibm/ws/xd/pmi/processcpu/ProcessCPU
For example:
3XMTHREADINFO3 Java callstack: 4XESTACKTRACE at com/ibm/ws/xd/pmi/processcpu/ProcessCPU.nativeGetProcessId_Descendants(Native Method) 4XESTACKTRACE
Resolving The Problem
- Enable PMI MustGather traces on the server that is demonstrating the issue with the following trace string: com.ibm.ws.pmi.=all:com.ibm.websphere.pmi.=all:com.ibm.wsspi.pmi.=all:com.ibm.ws.xd.pmi.=all
Details on how to enable trace can be found on this link: https://www.ibm.com/support/pages/setting-trace-websphere-application-server - Collect the logs, specifically native_stdout.log, native_stderr.log, trace.log, and SystemOut.log
- PMI traces can be large, it is recommended to backup or delete existing logs before re-creating the issue
- Provide the collected logs to IBM Support for analysis
Document Location
Worldwide
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Document Information
Modified date:
19 November 2021
UID
ibm16517722