Maximo Server is crashing with heap dump being generated

Created by Bogdan Maria on Sun, 08/04/2019 - 07:28

Published URL:

https://www.ibm.com/support/pages/node/964688

964688

Troubleshooting

Problem

Maximo Server is crashing after severe performance issues are observed.

Symptom

java.lang.OutOfMemoryError message can be found in the System.Out log file

Cause

Maximo Activity Dashboard is activated: https://www.ibm.com/developerworks/mydeveloperworks/blogs/a9ba1efe-b731-4317-9724-a181d6155e3a/entry/performance_maximo_activity_dashboard_perfmon?lang=en

Environment

Maximo 7.6

Diagnosing The Problem

By checking the heap dump generated it can be observed that psdi.server.PerformanceStats class will use a large amount of the Java heap.

Resolving The Problem

Disable the Maximo Activity Dashboard. Go To – System Configuration – Platform Configuration – System Properties and set mxe.webclient.activitydashboard to FALSE

Document Location

Worldwide

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