How To
Summary
The customer has a problem with Controller Web and would like more (log) information.
Objective
There are many different logs that can be captured and analyzed in Controller Web.
When analyzing any problems in Controller Web, then normally the default log files (C:\Program Files\ibm\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\logs) are sufficient.
This document specifically relates to the scenario where the customer would like to temporarily increase the amount of information captured in the log files.
We need to create or increase the following log files:
- com.ibm.cognos.fcm.log
- trace.log
- DEBUG.log
Steps
- Make sure you are using a supported version of Controller.
- Make sure that there is no active session of the Controller Web application.
- Log in to the Controller Web application server.
- Browse to the folder: C:\Program Files\ibm\cognos\ccr_64\fcmweb\wlp\usr\servers\fcm.web\apps\wmc-rest.war\WEB-INF\classes\
- Create a backup copy of the prod-log4j2.xml file.
- Use a text editor to edit the prod-log4j2.xml file.
- Modify logger level from info to debug in the following line: <Logger name="com.ibm.cognos.fcm" level="info" additivity="true">
- Save the changes.
- Restart the Controller Web application server.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB10","label":"Data and AI"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"ARM Category":[{"code":"a8m3p0000008uDJAAY","label":"Controller-\u003EBA - Cognos Controller"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.4.2"}]
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Document Information
Modified date:
08 May 2023
UID
ibm16959571